TV Support

>>TV Support
TV Support 2018-03-21T15:28:28+00:00

FAQs

First, make sure your TV is on the correct input, which could be one of the following: HDMI, Component, Composite, S-Video or Coax, depending on the type of TV you have. Newer TV’s usually use HDMI or Component inputs. TV’s older than nine years will most likely use Coax.
To change inputs: On your remote, press the TV button located on the top left, and then press the input button located on the bottom left. Keep pressing the input button until the picture appears and then press the STB button.  (Or you can also change the input by using the original remote that came with your TV.) If that does not work, you will want to reboot your settop box by unplugging it from the electrical source, wait two minutes, and then plug it back in. If neither of these steps resolve the issue, check your other TV’s to see if that particular channel or all channels are experiencing the same problem. If the problem is occurring on just that channel on all of your TV’s, that particular channel may be experiencing difficulties. If the problem is occurring on all channels on all TV’s, then Santel may be experiencing difficulty, but it’s best to contact our office at 611 or 796-4411 to verify that the problem is system-wide and not unique to your location.

To turn this feature off and on do the following. Hit the STB button to make sure you are in the correct Set Top Box mode.  Then the # key. Which is located to the right of the 0 key.  Hitting this multiple times will cycle through the Closed Captioned mode and allow you to turn it off as well.

Reset password-

  • Click “Forgot your password” on the log in page
  • Enter your registered email address
  • Check your email for the reset link
  • Click the reset link
  • Enter your new password twice
  • Click Submit

Change Password:

  • Log in to WTVE site
  • Click Manage Account
  • Enter email address and current password
  • Enter new password twice
  • Click Change

Change Username (Registered Email)

  • Log in to WTVE site
  • Click Manage Account
  • Click Change Email Address
  • Enter current registered Email address and password
  • Enter new email address twice
  • Check your email for link to update email address. This email will be sent to the new email address.
  • Click the link in the email
  • Confirmation will be sent to old email address that email has been updated to the new and list the new email

Forgot Registered Email-

  • Click “Forgot your email used”
  • Enter your account number and last name
  • Enter the 5 digit verification code in the box (so we know you are not a robot)
  • Click Submit
  • Recovery emails will be sent to each email address registered under the account and last name your provided. The Primary email address will receive list of all registered emails, while sub (secondary) accounts receive just their own email address.

To program your remote control as shown (when the remote is backlit)

  1. Turn on your TV.
  2. On the remote control, press TV once; it will blink once. Then press and hold SETUP until the TV button blinks twice.
  3. Type 9 9 1. The TV button will blink twice.
  4. Aim the remote control at the TV and press POWER once.
  5. Press and release the CH+ key continuously, then stop when the TV turns off.
  6. Press POWER. The TV should turn on, then press and hold the SETUP button until the STB LED blinks twice to indicate that the code is saved.
    • NOTE: If the TV does not turn on during step 6, then slowly press and release CH- to go back through the codes, then press SETUP when the TV turns on.
  1. Now you need to lock the remote
  2. Press STB
  3. Press and hold SETUP until the STB button flashes twice
  4. Press 9 9 5
  5. Press Power
  6. Press TV button
  7. Press SETUP until TV flashes twice
  8. Make sure you go back to STB Mode on remote upon finishing

To program your remote control as shown when the remote is not backlit (lights behind all of the numbers)

  1. Turn on your TV.
  2. On the remote control, press TV once; it will blink once. Then press and hold SETUP until the TV button blinks twice.
  3. Type 9 9 1. The TV button will blink twice.
  4. Aim the remote control at the TV and press POWER once.
  5. Press and release the CH+ key steadily and continuously, then stop when the TV turns off.
  6. Press POWER. The TV should turn on, then press and hold the SETUP button until the STB LED blinks twice to indicate that the code is saved.
    NOTE: If the TV does not turn on during step 6, then slowly press and release CH- to go back through the codes, then press SETUP when the TV turns on.
  7. To program your other devices, repeat steps 1 through 6, but substitute the appropriate key in step 2 (e.g., VCR, DVD, or AUD) for the device you are running.

To program the Big Button remote control for your TV power and volume:

  1. Turn on your TV
  2. Press and hold the TV button until the light blinks off and back on. Continue holding the TV button down and press the number keys, one at a time, starting with 1, then 2, 3…0. Stop pressing the number keys when the TV turns off.
  3. Release the TV button to save the code. The TV light will quickly blink twice to confirm.
  4. Upon finishing, press the STB button to return to normal TV viewing.

Not finding the answers you’re looking for? Please write us and we’ll get back to you as soon as possible.