FAQs

First, make sure your TV is on the correct input, which could be one of the following: HDMI, Component, Composite, S-Video or Coax, depending on the type of TV you have. Newer TV’s usually use HDMI or Component inputs. TV’s older than nine years will most likely use Coax.
To change inputs: On your remote, press the TV button located on the top left, and then press the input button located on the bottom left. Keep pressing the input button until the picture appears and then press the STB button.  (Or you can also change the input by using the original remote that came with your TV.) If that does not work, you will want to reboot your settop box by unplugging it from the electrical source, wait two minutes, and then plug it back in. If neither of these steps resolve the issue, check your other TV’s to see if that particular channel or all channels are experiencing the same problem. If the problem is occurring on just that channel on all of your TV’s, that particular channel may be experiencing difficulties. If the problem is occurring on all channels on all TV’s, then Santel may be experiencing difficulty, but it’s best to contact our office at 611 or 796-4411 to verify that the problem is system-wide and not unique to your location.

TV Remote Assistance

COMPLETE MANUAL FOR BACKLIT REMOTE
LIST OF CODES FOR BACKLIT REMOTE

To program your remote control as shown at left (when the remote is backlit)

  1. Turn on your TV.
  2. On the remote control, press TV once; it will blink once. Then press and hold SETUP until the TV button blinks twice.
  3. Type 9 9 1. The TV button will blink twice.
  4. Aim the remote control at the TV and press POWER once.
  5. Press and release the CH+ key continuously, then stop when the TV turns off.
  6. Press POWER. The TV should turn on, then press and hold the SETUP button until the STB LED blinks twice to indicate that the code is saved.
    • NOTE: If the TV does not turn on during step 6, then slowly press and release CH- to go back through the codes, then press SETUP when the TV turns on.
  1. Now you need to lock the remote
  2. Press STB
  3. Press and hold SETUP until the STB button flashes twice
  4. Press 9 9 5
  5. Press Power
  6. Press TV button
  7. Press SETUP until TV flashes twice
  8. Make sure you go back to STB Mode on remote upon finishing

To program your remote control as shown at left when the remote is not backlit (lights behind all of the numbers)

  1. Turn on your TV.
  2. On the remote control, press TV once; it will blink once. Then press and hold SETUP until the TV button blinks twice.
  3. Type 9 9 1. The TV button will blink twice.
  4. Aim the remote control at the TV and press POWER once.
  5. Press and release the CH+ key steadily and continuously, then stop when the TV turns off.
  6. Press POWER. The TV should turn on, then press and hold the SETUP button until the STB LED blinks twice to indicate that the code is saved.
    • NOTE: If the TV does not turn on during step 6, then slowly press and release CH- to go back through the codes, then press SETUP when the TV turns on.
  1. To program your other devices, repeat steps 1 through 6, but substitute the appropriate key in step 2 (e.g., VCR, DVD, or AUD) for the device you are running.

To program the Big Button remote control for your TV power and volume:

  1. Turn on your TV
  2. Press and hold the TV button until the light blinks off and back on. Continue holding the TV button down and press the number keys, one at a time, starting with 1, then 2, 3…0. Stop pressing the number keys when the TV turns off.
  3. Release the TV button to save the code. The TV light will quickly blink twice to confirm.
  4. Upon finishing, press the STB button to return to normal TV viewing.

 

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