It depends upon your location. Customers connecting to Internet via fiber optics will not need a modem. Customers connecting via traditional copper lines will need a specific modem that is configured for Santel’s network. If you have Santel’s Cable TV service, the modem will run both the video and the Internet services and will be provided free as part of the service. If you do not have Santel’s TV service, you will need to either purchase or lease the high-speed modem which can be obtained from Santel. If you will want a wireless (Wi-Fi) solution at your location, you will need to either purchase a wireless router or you can sign up for Santel’s Managed Wi-Fi service.
Using Internet Explorer: On the top pull-down menus (File, Edit, Tools etc.), Click Tools Then click Internet Options This brings up a box with 6 tabs across the top (General, Security, Content, etc) Click General, and then look for ‘Temporary Internet Files’ Click Delete Files And then, if it appears, check the box in front of ‘Delete all offline content’ Then click ‘OK’. Click ‘OK’ again and this should clear all cached pages.
Using Mozilla Firefox: At the top in the pull-down menus (File, Edit, etc.), click Tools, Then click Clear Private Data Check or uncheck the data that you would like to clear.
1. Close all running programs, and shut down your computer.
2. Locate the modem and follow the power cord to the electrical outlet.
3. Unplug the power adapter from the electrical outlet and wait for 15 seconds.
4. Plug the modem’s power adapter back into the electrical outlet and wait for five minutes. The lights on the modem may flash in random patterns for a while.
5. When five minutes have passed, turn on the computer and allow it to fully boot. Now try going to various web pages.
6. If rebooting the modem did not help, please contact Santel’s 24 hour technical support for assistance at 1-888-796-4411.
Yes. If you have Internet access, go to https://webmail.santel.net/
You’ll need to use your Santel email address and password to log in.
Of the two, IMAP is often the better option, and it is the recommended option when you need to check your emails from multiple devices, such as a work laptop, a home computer, or a tablet, smartphone, or other mobile device. You can log into your synced (updated) email account from any device with IMAP and your account will show the same emails in every device. Deleting an email from one device deletes it from all devices and also deletes it from your email provider’s server. If you don’t delete the email on any device, then the email remains on your provider server which can ultimately cause your mailbox to get full and start rejecting new mail.
POP3 downloads email from your provider’s server to a single computer, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different device. You can go into your mail settings and select the option to keep a copy on the server, however then you will need to periodically go into your mailbox via Webmail to flush old messages or your mailbox will eventually become full.
Santel also offers a Managed Wi-Fi service now which allows you to take the worry and hassle out of your home router setup. Santel will install the newest generation of router which provides both 2.4Ghz and 5Ghz signal to reach even farther throughout your home and allow you to get the maximum benefit from your Santel Internet connection. Because we own the router, you never have to worry about programming the unit or unexpected expense if it fails. Call 796-4411 for more information.
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