Wi-Fi Support

>>Wi-Fi Support
Wi-Fi Support2018-03-01T21:55:58+00:00

Wi-Fi is a networking technology that allows electronic devices to communicate with each other wirelessly.  Many computers, mobile phones, tablets, televisions, vehicles and smart home products have Wi-Fi built right in, giving them access to the Internet or each other with “no strings attached.”  Wi-Fi has revolutionized broadband by liberating consumer electronics from hard-wired connections.  Now found in homes, offices, airports, parks, restaurants and even entire college campuses, Wi-Fi is everywhere.  Many of these “hotspots” are free.  Your devices search for the closest and strongest Wi-Fi signal and ask if you would like to connect.

In public locations, the bigger risk isn’t being hacked — it’s being tricked. For example, if at Starbucks, your device might display multiple Wi-Fi signals within range: “Starbucks Wi-Fi” and “Starbucks Free Wi-Fi” to name two.  Which one do you choose?  Which one is operated by Starbucks?  Are both?

This scenario demonstrates a “man-in-the-middle attack.”  A cyber criminal has set up a Wi-Fi router and named it “Starbucks Free Wi-Fi.”  You join the network, and the hacker then collects your every keystroke and click.

The actual technology is relatively easy to hack, even if you are on a trusted network.  Therefore, it’s best to limit you online activities and refrain from accessing your financial accounts.  Also, make sure to turn off file sharing and mark the Wi-Fi connection as a public network.  In Windows, you can find these options in the Control Panel > Network and Sharing Center > Change Advanced Sharing Settings. Under the Public heading, turn off the file sharing toggle.

When done, turn off your Wi-Fi service and tell your device to “forget” the network.

In the Home

With any wireless signal, distance matters.  The farther you are from the router, the worse your signal strength – regardless of the age or and standard of your router.  For example, at more than 100 feet away, Wi-Fi throughput rates can decline more than 75%.  At 200 feet away, throughput rates can decline more than 95%.

Congestion also matters.  The more wireless networks around you, the worse your Wi-Fi performance will be.

In real-world scenarios, Wi-Fi often performs at only one-third of the advertised peak due to interference and distance.  For example, a router advertised at up to 600 Mbps will actually have real world performance closer to 200 Mbps.

Make sure your Wi-Fi router is a model that can deliver the speed you need to all of your devices, and that the devices are within close range.  Santel provides the latest routers and extenders for your home’s full coverage.

You will need a wireless router to turn your Santel broadband Internet into a home wireless network. For setup instructions you will need to contact our office at 796-4411 where staff is available 24/7 to assist you in setting up your new wireless router.

Santel also offers a Managed Wi-Fi service now which allows you to take the worry and hassle out of your home router setup. Santel will install the newest generation of router which provides both 2.4Ghz and 5Ghz signal to reach even farther throughout your home and allow you to get the maximum benefit from your Santel Internet connection.  Because we own the router, you never have to worry about programming the unit or unexpected expense if it fails. Call 796-4411 for more information.

 If you have a Linksys router:

  1. Check to make sure you are connected to the Internet on your Wi-Fi network. If you do not have access to your Internet, you will need to connect your computer (desktop or laptop) directly to your router with an Ethernet cable or use another computer that does have access to the Internet through your router.
  2. Open a browser window such as Internet Explorer.
  3. Type in the address bar and click Enter.
  4. Enter in the username: admin
  5. Enter password: admin
  6. Click on the wireless tab.
  7. Click on the wireless security tab.
    The existing password will be located here. Older routers will display the password, but in newer routers it may appear as ***.  At this point, you will either be able to view/save your password, or you may reset it. If the password is masked, you will have to reset your password. Remember, whatever you set up is case sensitive.  All devices attempting to use your wireless network will be prompted to enter the new password before connecting the next time.

If you have Santel’s Managed Wi-Fi Router solution, you will need to contact our office at 796-4411 where our staff is available 24/7 to assist you with your router password once you’ve successfully provided the proper security questions and answers.

Get our Managed Wi-Fi service today and let a Santel expert help you
maximize your Wi-Fi signal and Internet experience!


Not finding the answers you’re looking for? Please write us and we’ll get back to you as soon as possible.